WhatsApp AI Agents Cut ArcelorMittal's Documentation Time by 90%
At the global steelmaker, conversational agents on WhatsApp connected to SAP capture safety inspections and Occupational Health triage in real time, by text or voice.
- −90%in documentation time
- +30%service capacity, with no new hires
- 21 daysfrom idea to first proof of concept delivered
The challenge
At ArcelorMittal, safety inspection records and Occupational Health documentation were handled manually and asynchronously. That created lost information, incomplete data, and a heavy administrative load on the professionals doing the work. Without a standardized flow, it was hard to guarantee reliable data for day-to-day safety and occupational health decisions.
The solution
smartside.ai built conversational agents on WhatsApp, integrated with SAP. In the field, technicians log inspections in real time, by text or voice, and the data arrives standardized and complete in the system. In Occupational Health, the agent runs initial triage, pulls the employee's history to give context to the visit, and generates standardized records ready for medical validation.
The result
Manual routines became AI-assisted workflows, with full data integrity. Final validation always stays with human professionals. Documentation time for records dropped 90%, and service capacity rose 30% with no new hires. It took 21 days from idea to a delivered proof of concept. The same model now also handles triage and logging for technical assistance requests.
In 21 days, an idea became a proof of concept that cut documentation time 90% and raised service capacity 30%, without hiring anyone new.
Frequently asked questions
How long did it take ArcelorMittal to get a first proof of concept?
21 days, that's the time from the initial idea to a delivered proof of concept for the WhatsApp AI agents integrated with SAP.
What system do the AI agents integrate with?
The agents integrate with SAP. In the field, technicians log inspections by text or voice on WhatsApp, and the data flows into SAP already standardized.
Who validates the records the AI agents generate?
Human professionals always do the final validation. The agents assist with data collection and triage, but they don't replace medical or technical decisions.
Industry · ArcelorMittal
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